Frequently Asked Questions

General Questions

Do you sell to the public?

No.

Do you sell to clubs?

No.

How do I open an account?

You can request an account application via the Application Request page. We will send you an application to fill out, it usually takes 1 to 2 days to set up a new account if everything is in order.

Do you accept credit cards?

Yes, Visa and MasterCard.

Ordering and Returns

How do I place an order?

Current customers can order by phone, fax, email or via this web site.

How long does it take for my order to ship?

Under normal circumstances if your order is placed before 3 PM it will ship the same day. Since prime retail selling time is on the weekend, we will occasionally prioritize the shipping schedule to be sure everyone receives their shipments for Friday.

Freight.

Orders are shipped via Purolator, UPS, or Canada Post.

I need to return something to Lion Rampant. What is the procedure?

Since we distribute for over 100 publishers it is difficult to have one policy. Please call your sales representative for complete instructions. Generally however, all returns must be pre-authorized, and all returns must have an RMA number clearly marked on the outside of the parcel.

I don't see any prices. What's going on?

The cost of a product only appears when you are logged into your account. Use the Login page to log in, then view the product again to obtain your pricing.